Last Updated: September 9, 2026
Kinzo, operated by Kinzo Pet Care LLP (“we,” “us,” “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, contact support, or otherwise interact with our services (the “Services”), in line with the Information Technology Act, 2000, the SPDI Rules, 2011, and the Digital Personal Data Protection Act, 2023.
We process the personal information needed to fulfil your order, provide support, and meet our legal obligations as part of performing our contract with you. Where we rely on your consent – for example, to send marketing communications or to collect optional information such as your cat’s health or dietary details, we will seek that consent through a clear affirmative action (such as a checkbox) at the relevant point of collection, and you may withdraw it at any time as described in Section 11. If you don’t agree with this Policy, please discontinue use of the Services.
Personal information – Name, email, phone number, and shipping/billing addresses needed to process orders and provide support.
Payment information – Payment method and transaction identifiers from checkout. We do not store full card, UPI, or net-banking credentials – this is handled by our third-party payment partner(s).
Account information – Login credentials, saved addresses, order history, and preferences, if you create an account.
Communications – Messages you send us via email, WhatsApp, or chat, along with product questions, reviews, ratings, and survey responses.
Website & device data – IP address, device/browser information, pages viewed, and approximate location derived from IP, collected via cookies and similar technologies.
Pet information (optional) – Your cat’s name, age, breed, allergies, or dietary notes, if you choose to share them to get personalized feeding recommendations. Please don’t share anything you’re not comfortable disclosing.
Third-party information – If you provide us with information about another person (for example, a gift recipient’s shipping address or phone number), you confirm that you are authorized to share it and that the person has consented to its use as described in this Policy.
We use cookies to keep you logged in, remember your cart, understand site usage (e.g., via Google Analytics), and if we run ad campaigns to show relevant ads or retarget visitors (e.g., Meta/Google Ads). You can manage or disable cookies via your browser settings, though some site features may not work properly without them.
Order processing & delivery – to receive, fulfil, and deliver orders, issue invoices, and share order/shipping updates.
Account & support – to manage your account, respond to queries, and handle return/refund requests.
Marketing – to send promotional offers, only with your consent; you can opt out anytime.
Personalization & analytics – to improve our website, recommend products, and understand usage patterns.
Security & fraud prevention – to detect and prevent fraud, abuse, or policy violations.
Legal compliance – to meet tax, accounting, and regulatory obligations, or respond to lawful authority requests.
Where applicable, we process your data based on: performance of a contract (fulfilling your order), legitimate interests (operating and improving our Services), your consent (for marketing/cookies), and compliance with legal obligations.
We do not sell your personal data. We may share it with:
If any of our service providers (e.g., hosting, analytics) process data outside India, your information may be transferred internationally. We take reasonable steps to ensure such transfers are subject to appropriate safeguards.
If you post reviews, ratings, or photos on the site or our social media pages, that content may be publicly visible. Please avoid sharing information you’d prefer to keep private.
We implement reasonable technical and organizational measures (such as SSL encryption at checkout) to protect your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We are not liable for indirect, incidental, or consequential loss arising from unauthorized access to or misuse of your information, except where such loss results from our failure to comply with applicable law or our own gross negligence.
We retain your personal data only as long as necessary to fulfil the purposes in this policy, or as required by applicable tax, accounting, or legal obligations.
You can:
Note: you can opt out of marketing communications at any time, but you cannot opt out of transactional or administrative communications (such as order confirmations, shipping updates, or policy notices) that are necessary to provide the Services.
To exercise these rights, contact us at contactus@kinzo.in.
If you have a concern about how we handle your personal data, please contact our Grievance Officer / privacy contact:
Name: Prerna Lenka
Designation: Co-Founder, Kinzo Pet Care LLP
Email: contactus@kinzo.in
Phone: +91 87968 42111
Hours: Monday – Friday (11:00 – 18:00)
If you aren’t satisfied with our resolution, you may escalate the matter to the Data Protection Board of India, the body constituted under the Digital Personal Data Protection Act, 2023 to address such grievances.
The Site is not directed at individuals under 18. We do not knowingly collect data from children. If you believe a child has shared information with us, please contact us so we can remove it.
We may update this Privacy Policy periodically. We will notify you of any material changes at least once a year, or whenever a material change is made, by email or by posting a conspicuous notice on the Site, in addition to updating the “Last Updated” date on this page. Your continued use of the Services after such notice constitutes acceptance of the updated Policy.
Kinzo Legal Entity: Kinzo Pet Care LLP
Email: contactus@kinzo.in
Phone: +91 87968 42111
Address: Plot No. 1128, Jayadurga Nagar, Budheshwari Colony, Bhubaneswar, Odisha, India, 751006
