Last Updated: September 9, 2026
This policy explains how Kinzo processes, ships, and delivers your orders through our logistics network.
We deliver pan-India through our logistics partner network (powered by Shiprocket), covering the vast majority of pin codes across the country. A small number of remote or restricted locations may not be serviceable by our courier partners – you can confirm serviceability by entering your pin code at checkout.
We currently do not offer international shipping.
Orders are processed promptly on business days (Monday–Saturday, excluding public holidays).
During sales, launches, or high-demand periods, processing may take slightly longer – we’ll notify you if there’s any delay.
You’ll receive an order confirmation via email/SMS/WhatsApp once your order is placed, and a shipping confirmation with tracking details once it’s dispatched.
Estimated delivery time is typically 2-5 business days for metro cities and 5-8 business days for non-metro and remote locations, from the date of dispatch.
Exact timelines depend on the courier partner assigned to your shipment and your delivery location – the estimated delivery date shown at checkout and in your shipping confirmation is the most accurate reference for your order.
Delivery timelines are estimates and may be affected by courier delays, weather, regional restrictions, or unforeseen circumstances beyond our control. We cannot guarantee specific delivery dates.
Once your order is shipped, you’ll receive a tracking link via email/SMS/WhatsApp so you can follow your package’s journey in real time, right up to delivery.
Currently, we only accept prepaid orders. Cash on Delivery (COD) is not available at this time.
Risk of loss or damage passes to you once the order is delivered to the address provided at checkout, or handed to a person available at that address. Please ensure your address and contact details are accurate – we’re not responsible for delivery failures due to incorrect or incomplete information.
If your order hasn’t arrived within the estimated delivery window, contact us at contactus@kinzo.in or +91 87968 42111 with your Order ID, and we’ll investigate with our courier partner and keep you updated.
If a delivery attempt fails due to an incorrect address, unavailability, or refusal at the doorstep, we’ll attempt redelivery or contact you to resolve the issue.
If a package is returned to origin (RTO):
If a package appears visibly damaged or tampered with upon delivery, we recommend recording an unboxing video and reporting it to us within 48 hours. Please refer to our Refund, Return & Replacement Policy for next steps.
If you need to update your shipping address or delivery instructions, please contact us within 2 hours of placing your order. After this window, we’ll try to accommodate changes if the order hasn’t yet been processed for shipping, but we can’t guarantee it. Changes are not possible once an order has been dispatched..
Kinzo Legal Entity: Kinzo Pet Care LLP
Email: contactus@kinzo.in
Phone: +91 87968 42111 (WhatsApp/Call)
Address: Plot No. 1128, Jayadurga Nagar, Budheshwari Colony, Bhubaneswar, Odisha, India, 751006
